Five taster activities drawn from across the full SkillBoost programme. Each one gives you a real feel for how the training works. Complete them all and download your evidence summary.
0/5 sections completed
1
FROM BT1
Real-Time Response Practice
Watch the scenario. Write your response.
A tired guest arrives for a late check-in. Watch the scenario below, then write how you would respond as the front-of-house staff member.
Your task: Write your response to this guest below. What would you say and do in this moment?
Speech input is not supported in this browser.
2
FROM BT2
First Impression Photo Self-Assessment
Reflect on what your appearance communicates.
In the full module, you take a photo of yourself in your work uniform and analyse it against hospitality appearance standards. Here, reflect on the questions below and type your honest notes.
Upload a photo from your workplace or training session.
What does your appearance say?
If a guest saw you right now, what impression would they form in the first three seconds?
What are your strengths?
What aspects of your uniform, grooming, or presentation work well?
What would you improve?
Be honest. What is one thing you would change about your current presentation?
3
FROM BT3
Tone Experimentation
Record the same sentence in a happy, energetic tone.
In the full module, you record the same sentence nine different ways — six tones and three paces. Here you will try just one: happy and energetic.
SAY THIS SENTENCE
"I'll check on that for you right away."
Happy and EnergeticFast-paced, enthusiastic, upbeat
Your task: Imagine greeting your best friend. Say the sentence with genuine warmth and energy. Press record when you are ready.
4
FROM BT4
The Listening and Response Lab
Read the scenario. Write how you would handle it.
In the full module, you listen to AI-generated audio scripts and respond to five questions verbally. Here, read the script below and write your response.
CALLER SCRIPT — DAVID, COASTLINE BUSINESS NETWORK
"Hi, I am calling on behalf of the Coastline Business Network. We are looking at holding our annual corporate dinner at your function centre in late November. We would have around 100 guests. About 30 of our guests observe halal dietary requirements, so we would need a separate halal-certified food station. We are also planning a formal sit-down dinner with a head table and a lectern for two guest speakers. And some of our guests will need a quiet space to pray during the evening."
Your task: Write your professional response to David. What do you say to acknowledge his requirements and move the booking forward?
🤖 Want AI feedback on your response?
Copy this prompt and paste it along with your response into ChatGPT or Claude.
I work in hospitality at a coastal function venue in Queensland. A caller named David from the Coastline Business Network enquired about a 100-person corporate dinner with halal dietary requirements, a formal room layout with a head table and lectern, and a quiet prayer space. Here is my written response: [paste your response here]. Please give me honest feedback on how professional, empathetic, and complete my response is.
5
FROM BT5
Put these steps in the right order
Drag and drop each step into the correct sequence for handling a guest complaint.
â ¿Apologise sincerely
â ¿Offer a solution or escalate
â ¿Listen without interrupting
â ¿Acknowledge the guest's feelings
â ¿Follow up to confirm the guest is satisfied
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Download your evidence summary
Your responses across all five sections will be saved into a downloadable evidence summary. No sign-in required.
READY FOR THE FULL PROGRAMME?
The full SkillBoost programme includes seven complete modules with full evidence reports, ASQA-aligned marking sheets, and AI-powered feedback tools.